Refund Policy

At Toynish, we want you to be completely happy with your purchase. If something isn't right, we're here to help.

Return Window

You have 14 days from the date of delivery to return any item. Items must be unused and in their original packaging with all tags attached.

How to Start a Return

Email us at hello@toynish.com with:

• Your order number
• The item(s) you'd like to return
• The reason for your return

We'll respond within 24 hours with return instructions and a shipping label if applicable.

Refund Processing

Once we receive and inspect your return:

• Refunds are processed within 3–5 business days
• The amount is credited to your original payment method
• Please allow an additional 5–7 business days for your bank to reflect the credit

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue. We will either:

• Send a free replacement, or
• Issue a full refund

You do not need to return the damaged item.

Return Shipping Costs

• Damaged or defective items: Free return shipping
• Change-of-mind returns: A flat fee of AED 15 is deducted from your refund

Non-Returnable Items

The following cannot be returned:

• Items that have been opened and used (for hygiene and safety reasons)
• Items returned after the 14-day window
• Sale items and bundled sets may have specific return conditions noted on the product page

Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return the original and place a new order.

Questions?

Contact our support team at hello@toynish.com. We're available Sunday–Thursday, 9 AM–6 PM GST.